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Don't use them! a Scam company!!

I made a reservation for a european trip, and paid the 120 EU reservation fee in May. In july my mother became terminal ill, and I was advised by the doctors to stay at her site. I canceled the reservation, and waited for my refund. Never came.

I tried to contact Flipkey, and clicked on useless read how to pages one after an other, unable to contact customer support. Finally find their number, called them. I was on hold for 35 minutes. Then an Indian lady very sweetly informed me I will not get my deposit back, because by the owners request, no deposit due.

And I should of called them when I made the cancelation!! 1: when I made the reservation, it was never stated if I need to cancel due to medical reason I will not get my deposit back.

2: when I made a cancelation, it never said on their website, call if you want refund. Bottom line, it is a heartless useless company, don't use them!!!

Product or Service Mentioned: Flipkey Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Full refund.

I didn't like: Force me to reply through website, Lied to me repeatedly, Not disclosing booking fee, Customer support promise call back than never happens.

Company wrote 0 private or public responses to the review from Jul 17, 2017.
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