Product: Flipkey Customer Care Clear all filters (0 of 24 reviews match)
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Reservation made 2 months ago. Called to inquire if we home was available a day early. Didn’t reserve it, reservation was cancelled without my knowledge. Full refund was to be sent after several hours in the phone. Refund was shy $260, they are telling me it’s a...
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2.0
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Flipkey Customer Care
#1399785
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FlipKey - Excellent service

It was such a pleasure to get such friendly and sufficient service. My problem was solved immediately. Thank you very much it is much appreciated
Product
Flipkey Customer Care
#1331165
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I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me. I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my...
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Flipkey Customer Care
#1262500
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FlipKey - Worst experience ever

This company is the worse they do not hold up the end of the deal. They make it very hard and stressful when things are not right. Very unhappy with customer service and the owner not holding up there contract. Last minute cancellations. This experience was awful and will not recommemd your service
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Website
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Flipkey Customer Care
#1193833
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I tried to contact Flipkey, and clicked on useless read how to pages one after an other, unable to contact customer support. Finally find their number, called them. I was on hold for 35 minutes. Then an Indian lady very sweetly informed me I will not get my deposit...
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1.0
Product
Flipkey Customer Care
I didn't like
  • Not disclosing booking fee
  • Lied to me repeatedly
  • Force me to reply through website
#1075630
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For some reason Flipkey holds refundable damage deposits (mine is 400 USD)for 10 days after the booking ends even when the reservation was cancelled before the travelers were to show. In my case, I shouldn't have to wait that long since it was the fault of the owner....
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1.0
Product
Flipkey Customer Care
I didn't like
  • Worst customer service
  • Customer service and not being paid
#1047688
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Flipkey is Trip Advisors, same company. It happened 4/26/17, I contacted them and still don't have all the answers. They said they would call me back yesterday, they didn't. I called them back, was on hold for 18 minutes and they hung up on me, them I called back and...
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Anonymous
Anonymous

I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me....

1.0
Product
Flipkey Customer Care
I didn't like
  • Does not value property owners rights regarding business conduct
  • Billing and cancellation policies
  • No english speaking agents
#1040537
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April 5, 2017 TripAdvisor Holdings LLC Stephen Kaufer, President and Chief Executive Officer 400 1st Avenue Needham, MA 02494 RE: Serious, Illegal Problems with FlipKey Dear Mr. Kaufer: For what is now the second time, I have had my Flipkey advertising stopped without...
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Anonymous
Anonymous

As an owner of 2 rental properties I find Flipkey/TripAdvisor a horrible, frustrating company to work with. Their people are rude, their technology is sketchy and amateurish,...

1.4
Product
Flipkey Customer Care
I liked
  • Website generates alot of inquiries
  • Number of inquiries received
#1030329
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I am Completely Over it with these people the only way to get hold of them is an expensive Toll call to the USA in the middle of the night and then you get transferred (on hold) and transferred (on Hold) from one *** that only wants you to Upgrade your account to make...
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1.0
Product
Flipkey Customer Care
I didn't like
  • Lied to me repeatedly
#1018498
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A friend suggested I list my properties with Flipkey, a part of TripAdivsor. They have ZERO customer service, if you have an issue as an owner you are forced to speak to an Indian Call center, hose only answer is "sorry it is the company's policy" They have no clue as...
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Product
Flipkey Customer Care
#983372
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