Resolved: FlipKey - INCOMPETENT COMPANY
Received a phone call from corporate headquarters attempting to correct the lack of customer service. I've been with FlipKey/Trip Advisor since the start and used to be able to speak with a person [re] any issue I might have had - which was infrequent - to my satisfaction.
That hasn't been true the last several years but let's hope that that is in the past and that FlipKey and Trip Advisor address not only my issue but other lingering ones.
I trust, based on my conversation with Corporate, that it will remain in the past. Stay tuned.
This company - both FlipKey and TripAdvisor - are extraordinarily pathetic. Zero customer service and I wouldn't use either if they paid me!
I have tried both talking with a person to rectify a listing I have and have also e-mailed them - several times - to absolutely no avail. It's unbelievable how poor this company is and how poorly they treat their customers. Avoid both at your own peril. I was assured that someone would call me but that was over a week ago and I am still waiting for a phone call.
Why anyone would use FlipKey or Trip Advisor is beyond me.
There are too many other rental companies out there to put up with such non-existent customer service and will be listing my house elsewhere. DO NOT USE FLIPKEY OR TRIP ADVISOR.
Reason of review: Poor customer service.
Location: Mount Laurel, New Jersey
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