I have been renting our vacation home for 15 years, we were one of the first to list with Flipkey. There is no customer service, they charge an extraordinary amount of money just to list, then extra fees when somebody book.
My house was trashed by a "guest" or savage. They refused to hold the "damage" deposit of a mere $250.00, mattress ruined plus bedding and double the amount of cleaning fee due to the mess they left behind. Flipkey's answer: you have to deal with the guest yourself. I am removing my listing, they are not getting any more money from me.
For now on I am going to be more selective, all those vacation rentals are just using the home owners investment to make money. An incredible deal for them..
Product or Service Mentioned: Flipkey Property Listing.
Reason of review: Problems with payment.