Flipkey - No regards to your property. Will return deposit to guest no matter what they do.

Guests badly scratch a stove top with sharp object, damaging a new stove on a recently renovated kitchen. FlipKey ignored our claim and return deposit to guest. The apt was inspected before they checked in by cleaner and a relative who delivered the keys to them, after they checked out we noticed the badly scratched stove top. We called Flipkey and wrote email with the claim and pictures of the damage on our new stove, still they ignored us and returned the deposit.

I learned after reading a few reviews, they really don't care about hosts property and always return deposits no matter how damaged is your property by a guest. We have to pay $500 plus to replace the glass stove top. The sublet was a total loss.

Reservation was BR19046172

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Exchange, Refund and Cancellation Policy
Billing Practices
Customer service
Price Affordability
Facilities and Services
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Disregard to your service
    • Communication
    • Bad service
    • Dangerous business practices

Reason of review:
Poor customer service
Preferred solution:
At least the deposit I requested as security.
Monetary loss:
Product or service
Review category
Hotels and Resorts
review #890060

Author wants to be contacted by the company. Learn more

Had an experience with Flipkey? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Flipkey. However, many companies do monitor reviews on our site.

You were reading a complaint about Flipkey.
Filing a new complaint about