FlipKey Reviews

Show reviews that mention
customer service service customer owner property flip key money phone email booking
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can no longer load my site

Dear FlipKey I just restarted my site after shutting it down and several years of not using it. When going through all the new requirements, it requested my Social Security number, which I refuse to give out to entities that are not required to have it. If you visit the SS website it instructs you not to give out SS #s to anyone except those entitled to it - Social Security, IRS, Medical entities and Banks. And even those entities only use the last 4 digits in communications. Flipkey is not allowed to have my SS#, and with 830,000 homes in 190 countries, Flipkey is ripe for hacking, with all those names, addresses, methods of payment, and please don't tell me you are protected - nobody is safe, even companies like Sony, Facebook, Equifax, even the NSA. Since refusing to provide that number, I backed out of my site. Now when I try to bring it up, it won't load. Obviously, if you shut me out, I can't make bookings, and you don't make money. Smart move on your part. PEASE EXPLAIN WHAT YOU INTEND TO DO ABOUT THIS. Thank you and sincerely Michael Walter Cell: 618-586-**** Email: zumamike2001@***.com
View full review
ID
#2259836 Review #2259836 is a subjective opinion of poster.
Product
Flipkey Website
Pros
  • Very good - when it works
Cons
  • I did not like being locked out of my site
  • That i am locked out of my site
Preferred solution
See my complaint email
New Reviewer
I have the same story. Hold the entire cost of rental just to find out they are not avail and flipkey holds the full amount and tells you there is nothing they can do and you have to wait 3-5 days for it to go away. Once 5 days hits and numerous calls to flipkey...
View full review
View full review
ID
#1680702 Review #1680702 is a subjective opinion of poster.
Service
Tripadvisor House Booking
Cons
  • Customer service
  • Pay to be approved
  • Flipkey is a scam
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4000
Preferred solution
Full refund

Wtf why are you calling me?

They called me and left a voicemail to respond to some email they supposedly sent. There is no email and I've never done business with Flipkey.
View full review
ID
#1563081 Review #1563081 is a subjective opinion of poster.
New Reviewer

Flipkey is a scam

This scam company sent fake booking requests when I tried to cancel as you could not get in touch with the alleged client and you can’t cancel Online. You have to call Nigeria where one of their scam artits tries to extract a $150 cancellation fee. Their Nigerian said he was suspending the scam account! Stay away from this scam and this scam company
View full review
ID
#1543138 Review #1543138 is a subjective opinion of poster.

Flipkey Scam

Paid Flipkey, was told I would get a key and it could be refunded. It was not, lost $3,300. Flipkey account got deleted and the email associated with it got hacked.
View full review
ID
#1512290 Review #1512290 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

TERRIBLE... AND THEY LIED

FlipKey - TERRIBLE... AND THEY LIED
We found a house we were going to rent. called to verify cancellation policy in the event of a hurricane. Booked over the phone for an agreed deposit (which was on the site) of 996.00, total booking of 3300. hung up, and about 30 minutes later got a call that they changed the rate to 6300.00, and charged our card for 2240.00... WITHOUT OUR APPROVAL!!! we obviously cancelled. however they WILL charge you more than you agreed upon and feel like we have been baited and our card info is now out there.
View full review
ID
#1496873 Review #1496873 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Flipkey Property Booking
Reason of review
charged without permission!!

DO NOT USE FLIP KEY

I am currently in a dispute with flip key over a a booking fee that they refuse to refund. Long story short - I booked a condo on March 4th, 2019 and cancelled the next day on March 5th, 2019 due to a family loss. The owner was more than willing to refund all my deposit, but was unable to refund the $218.28 "booking fee." I would understand if I cancelled a week or more later or if the trip was a month away, but I did not. In the cancellation policy it states, "If cancelled within 24 hours and the trip is 60 days or more away, A 100% refund will be given." It also states that, "Unless cancelled within the 24 hour cooling off period the fee is non-refundable." I cancelled within 24 hours and my trip was not booked until July 2019. If the booking fee was non refundable under ALL circumstances, that should have been posted in the policy, but it was not. I have sent all the screen shots of this information from their website, and they are the least bit helpful. I filed a dispute through Pay Pal, and they now reached out to me still unhelpful and stating they will charge me. If you want to lose money and do business the a corrupt company, I definitely recommend Flip Key!
View full review
3 comments
#1695151

Any resolve yet???? In same disputes

#1691805

Flip key is a scam! BBB has hundreds of complaints

#1685488

You just being victim of scam.

View more comments (2)
ID
#1490829 Review #1490829 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer
Update by user Mar 12, 2019

As of 3/12/19 I have not heard anything from FlipKey. We are planning our 2020 winter retreat and will not be using FlipKey unless they can satisfy the customer.

It would be nice if the company would at least acknowledge my issue with them. We will be looking at other...

View full review
View full review
ID
#1468632 Review #1468632 is a subjective opinion of poster.
Location
Hilton Head Island, South Carolina
Service
Flipkey Property Booking
Cons
  • Bait and switch
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
New Reviewer

HORRIBLE SERVICE

MOST HORRIBLE EXPERIENCE EVER!!!! CUSTOMER BEWARE!!!! I booked my vacation in April 2018 for a December 2018 family vacation. Today for no reason, my PAID reservation was cancelled. I am screwed!!!!! Flip Key so kindly tried to offer me another reservation double the price on me! They offered me a 160.00 credit are you KIDDING ME?????
View full review
ID
#1417080 Review #1417080 is a subjective opinion of poster.
Location
Boston, Massachusetts
Product
Flipkey Subscription
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1600
Preferred solution
Deliver product or service ordered
New Reviewer
Imagine this and can't make this up. We booked for Sept 2018 and had to cancel and rebook with almost losing my husband to bypass surgery. So, we changed the rental to the last week in November. Everyone was supportive because we rebooked. Then imagine what happens...
View full review
View full review
ID
#1405789 Review #1405789 is a subjective opinion of poster.
Location
Boston, Massachusetts
Cons
  • That they wouldnt help with the owner
Reason of review
Problems with payment
Loss
$848
Preferred solution
At least give us our deposit back
New Reviewer

Reservation was cancelled without my knowledge

Reservation made 2 months ago. Called to inquire if we home was available a day early. Didn’t reserve it, reservation was cancelled without my knowledge. Full refund was to be sent after several hours in the phone. Refund was shy $260, they are telling me it’s a booking fee, which shouldn’t even be charged since it was erroneously cancelled. Only customer service available is in India,which is very difficult to deal with based on “yds ma’am I understand, I see your upset, blah blah
View full review
ID
#1399785 Review #1399785 is a subjective opinion of poster.
Location
Elgin, Illinois
Service
Flipkey Customer Care
Reason of review
Poor customer service
New Reviewer
I CONTACTED FLIPKEY TO REFUND MY PAID, UPFRONT DAMAGE DEPOSIT, WHICH WAS CONFIRMED AS PART OF THE RENTAL TOTAL BY THE OWNER. FLIP HAS TWO WAYS TO PROCESS DAMAGE DEPOSITS, ONE IN WHICH THEY DON'T CHARGE UNTIL A CLAIM IS MADE (SO NO DEPOSIT IS ACTUALLY MADE), THE OTHER...
View full review
View full review
ID
#1372243 Review #1372243 is a subjective opinion of poster.
Location
Boston, Massachusetts
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Excellent service

It was such a pleasure to get such friendly and sufficient service. My problem was solved immediately. Thank you very much it is much appreciated
View full review
ID
#1331165 Review #1331165 is a subjective opinion of poster.
Service
Flipkey Customer Care
Reason of review
Good customer service
New Reviewer
FlipKey - The worst experience of my life
FlipKey - The worst experience of my life
FlipKey - The worst experience of my life
NEVER USE THIS SERVICE READ THE STORY. I contacted Flipkey on line and found a house for my travel from Jan 23 to the 29th I booked it in December 22 days earlier. My cc card was not charged a deposit but the full amount.When I called to get the door code I was...
View full review
View full review
ID
#1295712 Review #1295712 is a subjective opinion of poster.
Service
Flipkey Property Rentals
Cons
  • Worst customer service ever
Reason of review
bait and switch and flip not reading the complaint
Loss
$2300
Preferred solution
Full refund
New Reviewer
I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me. I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my...
View full review
View full review
ID
#1262500 Review #1262500 is a subjective opinion of poster.
Service
Flipkey Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer
I was served a seize and desist order from the City of Napa stating they will pursue legal action and fines for illegal renting a property. Said property is actually an investment rental of mine and the tenant was illegally renting it out without my knowledge. Flipkey...
View full review
View full review
1 comment
#1486435

I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me.I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my behalf. I called Flipkey and complained that the renters are due to check in tomorrow and I have a cancellation policy.

They told me the renter paid (2 months ago March 20) by credit card and the charges were fraudulent.

This is nonsense the costumer had a change of plans and did not want to pay the cancellation fee and FLIPKEY aided and abetted them by dealing with them with my email as if it was me corresponding with renter....They basically hacked into my account....Has this ever happened to anyone else? They are no Airbnb or VRBO something is not right with this company.

ID
#1253457 Review #1253457 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Flipkey Property Rentals
Reason of review
Poor customer service

Brands Related to FlipKey

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article