Latest review first
FlipKey - HORRIBLE SERVICE
MOST HORRIBLE EXPERIENCE EVER!!!! CUSTOMER BEWARE!!!! I booked my vacation in April 2018 for a December 2018 family vacation. Today for no reason, my PAID reservation was cancelled. I am screwed!!!!! Flip Key so kindly tried to offer me another reservation double the price on me! They offered me a 160.00 credit are you KIDDING ME?????
Company wrote 0 private or public responses to the review from Dec 06.
Imagine this and can't make this up. We booked for Sept 2018 and had to cancel and rebook with almost losing my husband to bypass surgery. So, we changed the rental to the last week in November. Everyone was supportive because we rebooked. Then imagine what happens...Read more
Company wrote 0 private or public responses to the review from Nov 22.
I didn't like
- That they wouldnt help with the owner
Reservation made 2 months ago. Called to inquire if we home was available a day early. Didn’t reserve it, reservation was cancelled without my knowledge. Full refund was to be sent after several hours in the phone. Refund was shy $260, they are telling me it’s a...Read more
Company wrote 0 private or public responses to the review from Nov 13.
I CONTACTED FLIPKEY TO REFUND MY PAID, UPFRONT DAMAGE DEPOSIT, WHICH WAS CONFIRMED AS PART OF THE RENTAL TOTAL BY THE OWNER. FLIP HAS TWO WAYS TO PROCESS DAMAGE DEPOSITS, ONE IN WHICH THEY DON'T CHARGE UNTIL A CLAIM IS MADE (SO NO DEPOSIT IS ACTUALLY MADE), THE OTHER...Read more
Company wrote 0 private or public responses to the review from Oct 03.
FlipKey - Excellent service
It was such a pleasure to get such friendly and sufficient service. My problem was solved immediately. Thank you very much it is much appreciated
Company wrote 0 public responses to the review from Aug 16.
NEVER USE THIS SERVICE READ THE STORY. I contacted Flipkey on line and found a house for my travel from Jan 23 to the 29th I booked it in December 22 days earlier. My cc card was not charged a deposit but the full amount.When I called to get the door code I was...Read more
Company wrote 0 private or public responses to the review from Jul 04.
I didn't like
- Worst customer service ever
I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me. I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my...Read more
Company wrote 0 private or public responses to the review from May 23.
I was served a seize and desist order from the City of Napa stating they will pursue legal action and fines for illegal renting a property. Said property is actually an investment rental of mine and the tenant was illegally renting it out without my knowledge. Flipkey...Read more
Company wrote 0 private or public responses to the review from May 11.
March 2,2018 we booked a 3 month rental and paid the deposit. April 16, 2018 I received an email from the owner that he cancelled my booking. If I cancelled I would have forfeited my entire deposit; but the owner can cancel with no penalty? There is no email or phone...Read more
Company wrote 0 private or public responses to the review from May 08.
I have been renting our vacation home for 15 years, we were one of the first to list with Flipkey. There is no customer service, they charge an extraordinary amount of money just to list, then extra fees when somebody book. My house was trashed by a "guest" or savage....Read more
Company wrote 0 public responses to the review from Apr 05.
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