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I have been renting our vacation home for 15 years, we were one of the first to list with Flipkey. There is no customer service, they charge an extraordinary amount of money just to list, then extra fees when somebody book. My house was trashed by a "guest" or savage....
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#1227357
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Please never book through this company. We traveled across the country to whistler BC for a vacation with another couple. There was a traffic accident on the way up the mountain so we arrived very late. We called first and the rental place said they would wait for us...
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#1204363
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Flipkey - Worst experience ever

This company is the worse they do not hold up the end of the deal. They make it very hard and stressful when things are not right. Very unhappy with customer service and the owner not holding up there contract. Last minute cancellations. This experience was awful and will not recommemd your service
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Website
#1193833
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Made reservations for a property in Florida in November for March. Paid for all in full. All of a sudden in February, get an email from flipkey that our reservation has been canceled. Called flipkey to see how they'd help us and was told that they'd send us emails with...
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1.5
I didn't like
  • Poor customer service
#1182360
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My paid active listing, with the correct address, and all fields filled out does not show up in any search. Tech Support are clueless. My paid active listing, with the correct address, and all fields filled out does not show up in any search. Tech Support are clueless....
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1.4
I didn't like
  • That my listing does not show up in search
#1176012
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Rented in Marathon, had to evacuate after 2 days, owner never even asked how we are - he thought the evacuation was overrated, we should wait. House was horrible, old thrift shop furniture, NO dining room or table to eat at inside, just on glassed in porch with no a/c...
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1.0
I didn't like
  • Rental was horrible
#1155159
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Flipkey - The worst! They canceled our unit 4 days before Christmas

We booked and paid in August for Christmas in NYC they just canceled today a few days before Christmas and now nothing is available. what a scam
#1152935
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I was unable to obtain any information about the cancellation policy until after I actually paid the initial deposit, although I looked in numerous places, both on the listing page, on the Flipkey page and at various places online. The owner indicated that I could...
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1.0
I didn't like
  • Lack of timely explanation of cancellation policy
#1136958
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Flipkey - Try to Cheat you...Book elsewhere

Saw a rental for Florida. Began the booking process, was quoted fee of about 2000.00. Then got an email from the Manager St. Joe who then said the next week was available but price was 4200.00. This was after the season and holiday weekend in September. Looked like a cheat to me. Won't use Flipkey or book with St. Joe 's ever.
1.0
Details
Advertised vs Delivered
Price Affordability
#1133716
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I booked a place in Greece for 2018. I had to cancel my trip. I called Flipkey about my deposit. They keep their booking fee of $281 dollars. Then they told me that they would send my deposit to the person that i was renting me the vacation rental on the day after i...
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I didn't like
  • Poor communication
  • Being robbed
  • Fraud
#1131736
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