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I CONTACTED FLIPKEY TO REFUND MY PAID, UPFRONT DAMAGE DEPOSIT, WHICH WAS CONFIRMED AS PART OF THE RENTAL TOTAL BY THE OWNER. FLIP HAS TWO WAYS TO PROCESS DAMAGE DEPOSITS, ONE IN WHICH THEY DON'T CHARGE UNTIL A CLAIM IS MADE (SO NO DEPOSIT IS ACTUALLY MADE), THE OTHER...
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#1372243
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FlipKey - Excellent service

It was such a pleasure to get such friendly and sufficient service. My problem was solved immediately. Thank you very much it is much appreciated
#1331165
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FlipKey - The worst experience of my life
FlipKey - The worst experience of my life
FlipKey - The worst experience of my life
NEVER USE THIS SERVICE READ THE STORY. I contacted Flipkey on line and found a house for my travel from Jan 23 to the 29th I booked it in December 22 days earlier. My cc card was not charged a deposit but the full amount.When I called to get the door code I was...
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I didn't like
  • Worst customer service ever
#1295712
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I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me. I had a booking for tomorrow May 24 to 28, I just had a cancellation that FLIPKEY made on my...
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#1262500
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I was served a seize and desist order from the City of Napa stating they will pursue legal action and fines for illegal renting a property. Said property is actually an investment rental of mine and the tenant was illegally renting it out without my knowledge. Flipkey...
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Anonymous
Marti

I am dealing with a situation with FLIPKEY , I am a property owner and believe they are corresponding with potential renters on my behalf acting as if the emails came from me....

1.0
#1253457
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March 2,2018 we booked a 3 month rental and paid the deposit. April 16, 2018 I received an email from the owner that he cancelled my booking. If I cancelled I would have forfeited my entire deposit; but the owner can cancel with no penalty? There is no email or phone...
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1.0
#1250584
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I have been renting our vacation home for 15 years, we were one of the first to list with Flipkey. There is no customer service, they charge an extraordinary amount of money just to list, then extra fees when somebody book. My house was trashed by a "guest" or savage....
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#1227357
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Please never book through this company. We traveled across the country to whistler BC for a vacation with another couple. There was a traffic accident on the way up the mountain so we arrived very late. We called first and the rental place said they would wait for us...
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#1204363
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FlipKey - Worst experience ever

This company is the worse they do not hold up the end of the deal. They make it very hard and stressful when things are not right. Very unhappy with customer service and the owner not holding up there contract. Last minute cancellations. This experience was awful and will not recommemd your service
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Website
#1193833
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Made reservations for a property in Florida in November for March. Paid for all in full. All of a sudden in February, get an email from flipkey that our reservation has been canceled. Called flipkey to see how they'd help us and was told that they'd send us emails with...
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1.5
I didn't like
  • Poor customer service
#1182360
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