A week before my auto renewal is due in 2 November 2015, I have phoned their customer service in India (take note not Boston but INDIA), informed them that I wasn't able to update my credit card details (new expiry date). They put me on hold for awhile & came back saying the renewal team will call you back which they never did.
2 November 2, 2015 came & relieved to found out that my auto renewal came through as I can see an amount in my credit card statement that the money was taken by FlipKey. So, I was feeling relieved.
Only to discover upon checking my credit card statement again on 6 November that the money taken by FlipKey was returned back in my credit card, was horrified when I saw this & checked straight away my account, unfortunately my account was INACTIVE!
On the same day I phoned their customer service again, as usual they can't help me but saying the renewal team will call me back in 24 to 48 hours time. But, at the same time I have losses in my potential bookings.
Dealing with FlipKey now is a nightmare since they are affiliated with TripAdvisor vacation rentals!
I'm not feeling positive with this situation & thinking that I might also lost my 4 nights paid booking with them in January 2016!
Not happy :-(
Reason of review: Poor customer service.
I didn't like: No response from them, No way to contact flipkey, Customer service.