Flipkey - What a catastrophe
I moved to the new dashboard - emails are not being sent so I can't communicate or ask questions of my clients in a timely way. At this moment in time I'm getting repeated requests from 1 individual client client it's as though the system is simply regurgitating the same booking every hour so my response rate has plummeted from 90% to 40% overnight.. Review and calendar widgets have gone so I can't show on my web site.
I had one guest complain that their credit card had been charged even though I had not accepted the payment, I wrote to FK but no response yet.
What a mess
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Flipkey. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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